Items ordered by phone, or our website cannot be refunded at any of our retail stores. Unopened products purchased via our online website within 90 days of the request can be returned for a full refund. Please note that the refund will reflect the price paid in your order and can only be applied to the form of payment used for the purchase. If the returned item was used to qualify the purchase for a promotional offer, the cost of the promotional item will be deducted from the refunded amount. Free promotional items and gift cards are not returnable. Promotional pricing will be used in determining refund amounts. All shipping charges paid by the customer to receive the order will not be applied to the refunded total. Return shipping costs are the responsibility of the customer, and refunds will be applied after the returned product is received.